Call us 1300 305 514

Policies

Shipping Timeframe

Most orders are processed and dispatched within 1-2 working days of the order being placed.

What Are The Shipping Options

  • Ink refills are sent via Australia Post letter system in a padded envelope unless you choose a satchel upgrade. Deliveries can take anywhere from 4-10 days depending on where you are;
  • Free shipping on certain orders - These orders will be sent via Australia Post Parcel Post and can take anywhere from 4-10 days depending on where you are;
  • Express Post - These orders are sent via Australia Post Express Parcel Post system. Express post doesn't mean your order is prioritised or sent any sooner than other orders. It simply means it gets to you faster once it is dispatched.

Please note that we only ship orders to Australian and New Zealand postal addresses – residential, business, and PO Boxes.

Shipping Charges

Australia

Some products qualify for free standard shipping – this information is displayed on the product page. Express delivery will incur additional charges, depending on the total weight of the order.

New Zealand

Shipping charges vary depending on your location and the total weight of your order.

Help Us Get Your Order Shipped Correctly

Australia

With the exception of larger or bulky orders, we use Australia Post for delivery.

  • We can deliver to residential addresses, business addresses and PO boxes.
  • When shipping to a business address please ensure that you specify the business name.
  • In certain circumstances, if you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.

New Zealand

Orders will be delivered via courier or New Zealand Post.

  • Orders shipped via NZ Post can be delivered to residential, business, or PO Box addresses.
  • Orders shipped via courier can be delivered to residential or business addresses only