Smartpen Support

FAQ’s about the LiveScribe Pulse Smartpen are provided by our US partner LiveScribe USA.

Use this link to access the LiveScribe Knowledge Base

1. What is the benefit of purchasing a Pulse Smartpen?
2. How many hours of audio can I record on a Pulse Smartpen?
3. How big is the Pulse pen?
4. What is the battery life of the Pulse Smartpen without audio?
5. How do I play back my audio sessions?
6. How do I delete all of the audio sessions off of my Pulse Smartpen all at once?
7. How do I record audio without using paper?
8. How can I access my Smartpen user manual?
9. How do I delete an individual audio session off of my Pulse Smartpen?

What is the benefit of purchasing a Pulse Smartpen?
Livescribe’s Smartpen combines all four modes of communication - reading, writing, speaking and listening - in a low cost, convenient, simple format of pen and paper.
In the case of taking notes during a discussion or lecture, the Smartpen can record the conversation and digitize the handwriting, automatically synching the ink and audio.
Later you can tap the ink on your Livescribe notepad and the Smartpen replays the conversation from the exact moment the note was written.
Notes and audio can also be uploaded to a PC where they can be replayed, saved, searched and sent.

How many hours of audio can I record on a Pulse Smartpen?
It depends on the pen memory and quality level you record at.
1.Do you have a 1 GB or 2 GB pen?
2.Are you recording with the pen microphone (mono) or with the headset ear buds (stereo)?
3.Are you recording audio quality at LOW, MEDIUM, or HIGH?
NOTE: If you want to change this setting, on the inside cover of your notebook go to “SETTINGS - ADVANCED AUDIO - audio quality” and using the Smartpen tap one of the three options listed above.
Total Approximate Hours of Recording Time:
Quality Levels
High, Med, Low
1GB Mono: 40, 60, 100+ Hours
2GB Mono: 85, 130, 200+ Hours

How big is the Pulse pen?
The Pulse Smartpen is about the size of a Mont-Blanc pen. It weighs close to 36 grams, is 6.1 inches in length, 16 millimetres wide at the top and 14 millimetres wide at the bottom.

What is the battery life of the Pulse Smartpen without audio?
You can record text for approximately 16 hours by turning the Pulse Smartpen on and writing on your Livescribe paper.
As long as you don’t tap the record button at the bottom of your paper, the pen strokes will still be captured without the audio.

How do I play back my audio sessions?
One method to access your Audio Playback is to use the Nav Plus to browse a list of audio sessions and select the audio file by timestamp (for instructions on Nav Plus and all playback methods see your Pulse Smartpen User Manual PDF located in the right sidebar of this page).
To playback audio:
1.Double-tap the center of the Nav Plus to reach your Pulse Smartpen main menu.
2.Tap the down arrow until Paper Replay is displayed.
3.Tap the right arrow to select the Paper Replay application menu. The first item in the list is Record Session.
4.Tap on the down arrow to select Play Session.
5.Tap the right arrow to view a list of sessions by timestamp.
6.Tap the down arrow to scroll through the list of sessions.
7.Tap the right arrow to select the audio session that you want to open. Playback will begin.

How do I delete all of the audio sessions off of my Pulse Smartpen all at once?
You can delete all of your sessions by following the steps below.
NOTE: We recommend that before you delete ANY sessions on your pen, first transfer your sessions to your Livescribe Desktop. Once you delete a session from your Pulse Smartpen, your paper notes will no longer play back the Paper Replay audio that was associated with that ink.
For instructions see ‘How do I transfer my sessions from the Smartpen into Livescribe Desktop?’
To delete all of your sessions:
1.After turning on your pen, double tap the centre of a Nav Plus and your pen should display Main Menu (see your Pulse Smartpen User Manual for descriptions of Nav Plus).
1.Tap the down arrow on your Nav Plus to take you to Paper Replay.
2.Tap the right arrow to take you to Record Session.
3.Tap the down arrow to take you to Play Session.
4.Tap the down arrow once more to take you to Delete Session.
5.Tap the down arrow again to take you to Delete All Sessions.
6.Tap the right arrow for the “Delete all sessions on Pen?” prompt.
7.Tap right again for the “All sessions deleted” message that confirms that all of the paper replay files have been removed from your Smartpen.

How do I record audio without using paper?
We refer to recording audio without paper as a “Paperless Session”.
This feature, also known as a “Quick Record”, allows you to record without writing on your dot enabled paper. To activate this feature, turn your Smartpen on and hold the power button down
Your pen will turn off when the power button is held and then turn back on in a recording session after approximately five seconds.
The Smartpen is now recording audio without linking to written notes. If you decide to write on Livescribe paper, your audio and notes will be linked from that point on.

How can I access my Smartpen user manual?
To download your Smartpen user manual go to www.livescribe.com/support. If you are already at the site, just select the “SUPPORT” tab at the top of the screen. In the right sidebar select the Pulse Smartpen User Manual PDF to start the download.

How do I delete an individual audio session off of my Pulse Smartpen?
You can delete an individual session by following the steps below.
NOTE: We recommend that before you delete ANY sessions on your pen, first transfer your sessions to your Livescribe Desktop. Once you delete a session from your Pulse Smartpen, your paper notes will no longer play back the Paper Replay audio that was associated with that ink.
For instructions see ‘How do I transfer my sessions from the Smartpen into Livescribe Desktop?’
To delete an individual audio session:
1.After turning on your pen, double tap the centre of a Nav Plus and your pen should display Main Menu (see your Pulse Smartpen User Manual for descriptions of Nav Plus).
2.Tap the down arrow on your Nav Plus to take you to Paper Replay.
3.Tap the right arrow to take you to Record Session.
4.Tap the down arrow to take you to Play Session
5.Tap the down arrow once more to take you to Delete Session.
6.Tap the right arrow to access your sessions.
7.Use the up and down arrows to select the session you want to delete.
8.Tap right for the “Delete Session?” prompt.
9.Tap right again for the “Session Deleted” message that confirms the paper replay file has been removed from your Smartpen.