About Smartpen
On our site you’ll find extensive information about the Livescribe products and accessories. We’ve also included information about how to best use the Livescribe pen and what is planned for the product and software platform for the future.
Smartpen Fast Facts
- Smartpen is a business unit of Smart Selling International Pty Ltd (ABN 58 120 854 882)
- Smartpen is Queensland registered business - QLD BN20963361
Customer Service and Product Returns
Customer service and innovation are our priorities. If you have an issue we’ll do our best to help resolve it to your satisfaction.
We building our reputation for top quality support - one sale at a time we’d love to have you recommend us to your friends and community. Please be sure to contact us if we can assist with anything at all as we have friendly customer service representatives ready to help you!
Product Returns
* Updated 1 January 2011 *
Smartpen Australia follows the guidelines set down by the Australian Competition and Consumer Commission (ACCC) under the Australian Consumer Law. These guidelines are available here.
Peace of Mind
Our online checkout is protected by secure industry standard SSL protection, for your absolute privacy.
We process all credit card payments securely (you’ll notice the padlock icon in your browser when submitting your payment for an order).
We do not offer payment by PayPal as an automated option. If you would like to pay via PayPal please contact us and we will organise for this to be processed.
We deliver fast!
90% of our orders are sent the next business day. We use Australia Post Express Parcel service and StarTrack Express (for bulk orders). Offering next day dispatch on most of our items, we are constantly striving to send you your goods as quickly as humanly possible!
Our privacy policy explains in detail how we work to keep your personal details private.
Any Questions?
You can contact Smartpen by phone, email, fax etc. Here are our Smartpen contact details.
Alternatively, you can also contact us online:
